Returns & Refund Policy - Tee-Scents

Returns & Refund Policy

Transparency and customer satisfaction are at the heart of Tee-Scents

7-Day Return Window

Submit your return or exchange claim within 7 days of package delivery.

Max 10% - 15% Test Usage

Bottle must be 85% - 90% full. Heavily used bottles cannot be returned.

Valid Reason Required

Genuine reason (damage, defect, wrong item) & proof required for return approval.

1. Overview & Eligibility

At Tee-Scents, we strive to deliver masterfully crafted fragrances. If you receive a product that does not meet our quality standards, you can request a return or replacement under our 7-Day Claim Policy.

Important Condition: Returns or replacements are accepted within 7 days from the delivery date. The fragrance bottle must NOT be consumed more than 10% to 15% (for testing purposes). Bottles with significant usage will be rejected during quality inspection.

2. Valid Reasons for Return / Exchange

To maintain fairness and quality control, returns are strictly processed if there is a valid and verifiable reason. Accepted reasons include:

Damaged or Leaking Bottle: Product arrived broken, leaking, or damaged during transit.
Defective Atomizer/Pump: Spray nozzle or pump is not functioning properly upon unboxing.
Wrong Item Received: The perfume dispatched does not match your order details.
Severe Batch Defect: Major verified manufacturing flaw in juice quality or bottle cap.

3. Non-Eligible Return Cases

Return or refund requests will NOT be accepted under the following circumstances:

Requests submitted after 7 days of order delivery.
Fragrance consumed more than 15% of the bottle volume.
Change of mind without any product defect or valid reason.
Products damaged due to customer mishandling, drop, or improper storage.
Missing original packaging, cap, or box.

4. How to File a Return Claim

Follow these steps to submit a claim:

Contact our support team on WhatsApp or Email within 7 days of delivery.
Provide your Order ID along with an Unboxing Video or clear Photos showing the issue.
Once approved by our team, dispatch the parcel back to our return warehouse address.

5. Refund & Processing Time

After receiving and inspecting the returned product at our warehouse, your refund or replacement will be initiated within 3 to 5 business days. Refunds will be sent via JazzCash, EasyPaisa, or Direct Bank Transfer.

Need Help?

For any questions regarding returns, please reach out to us:

03052305482
taarain07@gmail.com